Safaricom responds to client’s complaint on ‘strange’ M-Pesa transaction

Telecommunications company Safaricom has moved to allay fears after a subscriber complained that an M-Pesa transaction was automatically started on his phone without his authorisation.

Facebook user Alvan Love took to the social media platform on Monday, February 6 to allege that his phone “tried to send money by itself”.

“It started with a notification. My SIM asked me to accept or decline the transaction. I accepted, and the next thing, I saw the M-Pesa menu pop up before the phone started doing things by itself,” said Alvan.
His Facebook post attracted at least 830 comments and 30 shares, with most respondents expressing concern at the safety of their mobile money wallets.

Safaricom, thereafter, reached Alvan via messenger and explained that it was trying out a new M-Pesa feature.